Featurebase @FeaturebaseHQ
Modern customer support & feedback platform. Support your customers with AI, collect feedback, and announce product updates – all with one tool💫 featurebase.com Estonia Joined May 2021-
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@euboid @JackEllis @plainsupport @getfernand 🙏 We have AI-based email spam detection that you can tweak yourself, so you always have a clean email inbox for support and can constantly refine the prompt for ones that slip through
Download it today: ✦ iOS: apps.apple.com/us/app/feature… ✦ Android: play.google.com/store/apps/det…
New: Mobile app native rebuild (iOS & Android) 📱 We rebuilt our app to be fully native, faster & designed specifically for mobile. Also new: ✦ Copilot replies & research ✦ User & Company context ✦ Fibi performance ✦ Activity tab ✦ Workspace switching
Download it today: ✦ iOS: apps.apple.com/us/app/feature… ✦ Android: play.google.com/store/apps/det…
HubSpot customer data sync: ✦ Sync customer & company data both ways ✦ Import existing data in one go ✦ Let AI suggest field mappings Once set up, everything stays updated automatically.
Salesforce integration: ✦ Sync customer & company data both ways ✦ See Salesforce context in Featurebase's Inbox ✦ Create Leads from Conversations ✦ Add votes & notes in Salesforce ✦ Link Cases & Opportunities to Featurebase posts
Introducing 2 long-awaited updates: ✦ Salesforce integration ✦ HubSpot customer data sync Keep customer records & attributes synced between Featurebase and your CRM, so support, product & sales teams always have the same customer context.
We don't hire often, but we're looking for 2 new teammates! 🇪🇺👀 ✦ Product Support Lead ✦ Product Engineer (full-stack) Both are remote in the EU. We're a lean team, which means you'll have real ownership and directly shape Featurebase. Apply: featurebase.app/careers
Send updates to shared Slack channels: ✦ New feedback posts & status changes ✦ Conversations & Tickets needing human attention ✦ Published Updates ✦ Survey responses Create separate routes for different channels.
Each teammate can choose their own Slack DM alerts: ✦ Conversation activity, replies & mentions ✦ Ticket status changes & SLA breaches ✦ Feedback assignments, status changes, comments, replies & mentions Each alert links back to Featurebase.
New: Featurebase notifications in Slack 🔔 Get support, feedback, and customer notifications in personal Slack DMs or shared channels, without checking Featurebase or email. feedback.featurebase.app/changelog/slac…
Built for every Slack setup: ✦ Public, private & Slack Connect channels ✦ Multiple workspaces ✦ Flexible ingestion & auto-join This has been a long time coming, and we're super happy to finally get it into your hands! 👇 feedback.featurebase.app/changelog/slac…
Automate Slack support end-to-end: ✦ Let Fibi AI answer using only authorized content ✦ Route, tag, prioritize & apply SLAs with Workflows ✦ Collect customer data & CSAT
Introducing: Slack Support in Featurebase ✨ Customers can keep asking for help in @SlackHQ, while your team manages every conversation alongside email and live chat from one Inbox with full customer context.
Reports helps your team move from "what happened?" to "what should we do next?" - now natively in Featurebase! Get started with Reports today! 👇 feedback.featurebase.app/changelog/repo…
Share any report and control who sees what: ✦ Granular access: Full access, Explore only, View only ✦ Read-only links for outside members ✦ Schedule fresh snapshots by email For example: share a private 1:1 report or email weekly metrics to management.
Introducing: Reports 📊 Monitor your entire customer service operation in one place. Analyze conversations, Fibi AI, SLAs, CSAT, and more with real-time metrics. Or ask Claude & ChatGPT about your support data through our MCP.
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