ChargeLab @ChargeLab

ChargeLab is heading to icnc26 in Berlin next week! We build software that makes EV charging simple for drivers, site hosts, and installers across North America. Europe has been at this longer than we have, so we're going to learn from the best of European EV charging and bring that home. Find our VP of Product, Kim Phelan, and our VP of Engineering, Kelvin Kang, on the floor. Come say hi 👋

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🇨🇦 Big Canada Day news: ChargeLab Rewards now pays Canadian homeowners 10¢/kWh — the highest home charging reward rate available everywhere in Canada. No tiers. No minimums. Quarterly payouts. Works with your existing charger. Start earning today 👇 hubs.la/Q04nfdL60 #CanadaDay #EVCharging #ChargeLab

We're thrilled to join forces with @AutelEnergy to raise the bar for EV charging in Canada 🍁 This new partnership brings: • 𝐃𝐞𝐞𝐩 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Autel's MaxiCharger lineup fully integrated with ChargeLab's CSMS and Spark™ AI • 𝐙𝐞𝐫𝐨 𝐜𝐨𝐬𝐭 𝐜𝐥𝐨𝐮𝐝 𝐩𝐥𝐚𝐧𝐬: CSMS plans starting at $0, eliminating software costs for Canadian site hosts • 𝐂𝐚𝐧𝐚𝐝𝐢𝐚𝐧 𝐩𝐚𝐲𝐦𝐞𝐧𝐭𝐬 𝐚𝐧𝐝 𝐭𝐚𝐱 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Out-of-the-box compliance with sales taxes—monetize from day one with no manual reconciliation • 𝐃𝐮𝐫𝐚𝐛𝐥𝐞 𝐡𝐚𝐫𝐝𝐰𝐚𝐫𝐞: Chargers rated for –40°C to 55°C with NEMA 4X protection against rain, snow, and ice Learn all the details of this game-changing collaboration in our press release 👇 hubs.ly/Q049NXkt0

Over the past few days, our team in Toronto weathered the city's biggest snowstorm in history—nearly two feet in less than 24 hours. This didn't stop our team from charging up! ❄️🔌 We've dug ourselves out of the snow and are back in the office today. (Shout out to our partner @IvyCharge, who kept their network running throughout the storm and helped many Ontarians make it home.)

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⚡ EV charging is no longer a “nice to have.” It’s a business advantage. As EV adoption accelerates, expectations for where people live, work, and shop are changing fast. For property owners and site managers, EV charging has become a powerful way to boost property value, attract tenants and customers, and unlock new revenue streams. Our latest article breaks down: Why EV charging is now an expected amenity—like Wi-Fi or secure parking How flexible pricing and longer dwell times can drive ROI The role of smart software in simplifying operations and scaling across portfolios How incentives and rebates can significantly reduce upfront costs Why acting now helps future-proof your properties With the right strategy and software partner, EV charging isn’t just infrastructure—it’s a long-term asset. 👉 Read the full article: chargelab.co/blog/ev-chargi…

🔌 Hardware choice. Software consistency. Better EV charging. Bundling EV charging hardware with a hardware-agnostic CSMS is one of the simplest ways to: ✔ Deploy faster ✔ Operate more reliably ✔ Scale without vendor lock-in 👉 Read more: hubs.la/Q03Yk-Fh0

Diagnosing EV charger issues just got faster. ⚡ ChargeLab’s new Spark™ AI Chat helps operators troubleshoot failures in seconds—with real OCPP evidence. See how Spark™ pinpointed a faulty connector in minutes👇 hubs.la/Q03VYYwc0

We just wrapped up the inaugural Open Charge Alliance + @evroaming North America Member Meeting, hosted at our very own ChargeLab HQ. Some of our highlights: • The OCA launched its new whitepaper on EV charger network migrations • We heard from experts on EV charger cybersecurity • Lonneke Driessen gave an update on all the progress across OCPP working groups • We discussed the crucial interplay between OCPP for charger communications and OCPI for handshakes between charging networks • Michel Bayings prepared us for the upcoming release of OCPI 3.0 Thank you to everyone who joined us from Europe, Asia, and all across North America! 🌎

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Today, we're hosting North America's very first Member Meeting for the Open Charge Alliance and @evroaming. We've welcomed 40+ industry experts to discuss open standards for EV charging, interoperability, cybersecurity, and everything else that goes into building a better EV charging experience. This morning, we heard from OCA Director Lonneke Driessen, plus engaging panelists who spoke about OCPP network migrations and security. This afternoon, we'll cover V2X, local controllers, and the interplay between OCPP and OCPI. Tomorrow is all about roaming, with EVRoaming Foundation Director Michel Bayings kicking off a packed agenda. We're proud to support both of these non-profit organizations that are working to standardize EV charging for all 💪

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We welcomed our first snow of the season today at ChargeLab HQ in Toronto ❄️ Luckily, our indoor lab keeps us testing EV chargers throughout all four seasons. Our test lab is crucial in ensuring EV chargers operate smoothly with our back-end software and delivering ChargeLab's industry-leading uptime.

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🚀 Boosting charger reliability: how we’re proactively reducing session failures At ChargeLab, we know reliability isn’t just about uptime—it’s about every driver being able to start and finish a successful charging session. Our latest post dives into how we’re using our Spark™ platform and a suite of proactive reliability tools to catch issues before they impact drivers—raising session success rates across thousands of chargers. 💡 Here’s a sneak peek at what’s inside: ✅ Smarter, safer reboots that preempt failures without disrupting drivers ✅ Automatic configuration enforcement that eliminates silent misconfigurations ✅ Carefully managed firmware updates that boost reliability without downtime The results? 1.75% improvement in session success rate across pilot sites 17% reduction in failed sessions for L2 chargers 3% success rate improvement post firmware updates We’re scaling these improvements across our network to make EV charging “just work.” 👉 Read the full story: chargelab.co/blog/boosting-…

As an EV charging network provider, your reputation lives and dies by reliability. Every failed charging session isn’t just a technical hiccup — it’s a frustrated driver, a potential social post, and a lost opportunity to build trust. That’s why measuring the right reliability metrics is critical. The right data helps you see what’s working, pinpoint where drivers are struggling, and make smarter investments in your network. We break down the most important reliability metrics for EV charging networks — from uptime to charge start success rate — and why driver-centric measurements are the new standard for network success. 👉 Read the full post: chargelab.co/blog/reliabili…

You never know who you might see charging their EV today. 🎃⚡ Happy Halloween from ChargeLab HQ!

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🚀 Driver app updates: We're making EV charging easier than ever ⚡ At ChargeLab, we’re focused on removing friction from every part of the charging experience — and our latest updates do just that. ✅ Simpler sign-in – Drivers can now log in with Google or Apple. No passwords, no hassle. 💳 Faster payments – With Apple Pay, drivers can start charging up to 3 minutes faster. 🧭 Smarter troubleshooting – Clear payment pointers now help more drivers charge successfully on the first try. 🏠 Better home charging – We’ve expanded support from one to six+ charger brands, so users can set charging schedules and manage amperage right from the app. All these updates came directly from driver feedback — and we’re not stopping here. Watch the full update video 🎥 to see what’s new. Got questions or ideas? Reach us at [email protected]

Thinking about installing EV chargers for your business, workplace, or multi-family property — but worried about the cost? 💡 The good news: EV charging rebates can cover a significant portion of your installation costs, making it more affordable than ever to offer charging for employees, customers, or residents. In our latest blog post, we break down: 1. The main types of rebate programs available 2. What requirements you’ll need to meet 3. How to find the best rebates in your area 👉 Read the full guide: chargelab.co/blog/affordabl…

Did you know that your EV chargers can do more than power vehicles—they can earn revenue and reduce emissions through carbon credit programs? Our latest blog, “EV Charging and Carbon Credits: How Smart Networks Drive Decarbonization and Profit,” breaks down how carbon credit systems work, the difference between compliance and voluntary markets, and how EV charging operators can participate. At ChargeLab, we’re helping operators connect to these programs so they can monetize clean charging and accelerate the transition to a low-carbon transportation ecosystem. 💡 Learn how your network can turn clean energy into carbon credits — and profits: chargelab.co/blog/carbon-cr…

At ChargeLab, our Support team is often the first to hear when something isn’t working — and the first to turn those moments around. From late-night driver calls to urgent partner deployments, this team shows up with calm, clarity, and commitment every single day. They don’t just fix problems; they help people get back on the road. In our latest blog post, Customer Support Manager John Dalmau shares how his team uses Customer Satisfaction (CSAT) feedback to drive better outcomes, stronger collaboration, and lasting trust. Read how our Support team transforms feedback into action: chargelab.co/blog/using-csa…

If you are new to EV charging, the unfamiliar terminology can feel overwhelming. We've explained some common charging terms from A to Z to help our friends just entering into the world of EV charging. What other terms would you add to the list? hubs.la/Q03PcNrm0

Choosing the right software to manage your EV chargers can feel overwhelming, so we created a simple guide that explains what is table stakes across your software options and where ChargeLab stands out. hubs.la/Q03NYGjD0

Electric vehicles are not only a joy to drive and a great way to reduce pollution—they are also a boost for our economy. Today, I'm proud to stand with 40 other leaders in Canada's EV ecosystem as we urge the federal government to maintain Canada’s Electric Vehicle Availability Standard (EVAS). EVAS provides clarity to investors, startups, and large enterprises alike. The EV industry has already unlocked $50B+ in investment and created more than 130,000 Canadian jobs. And we're just getting started. Given our abundance of clean energy and natural resources, Canada should be a leader in EV adoption. EVAS gives us the framework to get ahead, instead of falling behind. Read the open letter here: supportevas.ca