Patrick Moran @patrickmoran
Building Innermost. Posting the real numbers. Former CRO Calendly, CMO New Relic, CCO Quip/Salesforce, EIR Benchmark. Lucky. San Francisco Joined June 2008-
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Patrick Moran retweeted
Grateful that @elizabethjdias of @nytimes wrote this piece on how Anthropic thinks about their model, software consciousness, & the model's role vis-a-vis religion. If you are doing business with this company (customer/partner), evaluating it (press), or regulating it (government), it is important to know how "they" think about their models and what they are doing. It's very different from any software company that ever existed. Judge for yourself what you think about this approach, but be aware and informed. nytimes.com/2026/09/29/us/…
@KenWattana Fair. The counter-only spots are the last unsolved problem. No system to plug into, just a line and a stool.
@alexolim_ Same test for the first App Store screenshot. If the ad is clear but the store page makes people guess, the tap did its job and the page didn't.
House stuff too. It wrote our complaint letter to the garage door company, got a London hotel to quote an upgrade, and lined up a front gate install for an October install by coordinating with my wife's Stinky. It's not perfect. Some days it's slow and it hits limits. I'd still be annoyed if you took it away.
The founder stuff is where it earns its keep. One morning Stinky sent 17 win-back emails to lapsed Innermost trials, in my voice, after I signed off on the draft. It flags crisis cases in our support queue. When Stinky and Claude disagree on a number I make them fight it out.
Four weeks on Instinct. What it actually does for me: - reads our Meta ads data every morning and updates a tracker I check instead of Ads Manager - forwards every receipt in my email to Mercury (our bank) - books my trainer and puts it on my calendar - tells me when my son posts on X I test it alongside Muse daily and I personally find the iMessage experience soooo much better. I named it "Stinky". It didn't love that nickname and told me so.
@zainyou @ivanburazin Didn't take it that way. It's the right question for every new entrant here.
@DVremenko @inkbox_ai pardon my ignorance - what problem does this solve? Why is it bad to have multiple agents using same number? security I assume?
This is the obvious point right? It’s not about whether it has feature parity - it’s about winning the “normie” market - which is far bigger than the “nerd” market that geeks out on speeds/feeds. This has always been the software/tech industry divide. It’s just AI’s turn to do the same thing. Early computer nerds - mass market Dos <> windows Windows <> Mac Alta Vista <> Google SaaS <> On premise Android <> Apple
@zainyou @ivanburazin That's the bet. Distribution gets you installed. A product that knows you well enough to act gets you retained.
@zainyou @ivanburazin Open source helps trust and distribution with technical users. For everyone else, the moat has to be habit, memory, and execution quality.
@Hamzah_M91 @ivanburazin The evangelists are rarely the market. Agree the tone can repel everyone else.
@ownthedemand @Melt_Dem An AI companion that remembers the context, so you don't start from scratch every conversation.
@meimeithegreat @bbhushanmishra @ivanburazin Have you used it? I’ve used as many tools as I can over the last year and it makes the work I ask it to do simple while other tools are quirky, clumsy and require a ton of setup, access to my machine, etc.
@Hamzah_M91 @ivanburazin Who is the “right” persona here?
@zainyou @ivanburazin Are you suggesting the hundreds of millions of average consumers will setup Hermes assistants and alll the technical expertise needed - or are you suggesting there’ll be a provider who uses Hermes under the covers but makes it easy like instinct?
@_shankarganesh Maybe. The trade is worth it though: no install, no new habit, it lives where the conversation already is. UI affordances are solvable. Getting someone to download an app isn't.
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