first direct @firstdirect

The bank that’s there for you 24/7. Looking to for help? Speak to us @firstdirecthelp. newsroom.firstdirect.com UK Joined November 2008

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first direct @firstdirect

a week ago

@johnnythorburn Hi John, I'm really sorry you're having problems getting logged in. Can you please try log in again and if you continue having problems, please call 03456 100 100 and my colleagues will be happy to help. - Rachel

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first direct @firstdirect

a week ago

@raggie147 Hi there Stephen. I'm so sorry to hear about your experience regarding fraud. We'd certainly like to help and escalate this issue for you. Please send us a DM on our page @firstdirecthelp including your full name, post code, and no other personal/security information. -Emmanuel

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first direct @firstdirect

a week ago

@joncampling I would like to pass this to our customer relations team to investigate this for you. Please search @firstdirecthelp on X, and send us a DM. Please include you full name and postcode but no other security information. Thank you -Nicola

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first direct @firstdirect

a week ago

@Basithkhan1990 Hi Basith, for security, please remove your previous post as it contains your full address. Please send your full name and postcode to First Direct in a direct message so we can look into this for you. -Mikayla

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first direct @firstdirect

3 weeks ago

@ScrumpyDaniel Hi Daniel, I’m sorry to hear that you’ve not been able to set up the app yet as you’re still waiting for your account details. Have you received an email saying that your account has been opened? -Christian

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first direct @firstdirect

4 weeks ago

@GoodfellowTad @O2 Hi John, so glad that Chloe helped you in your hour of need! - Kathryn

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first direct @firstdirect

4 weeks ago

@AAT514239395330 Thank you for letting me know you have already been in contact with us. We appreciate the feedback raised. Feedback is really important to us, and it helps us when reviewing our products and services. We will be sure to pass this on to the relevant team. Thank you -Nicola

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first direct @firstdirect

3 months ago

Our Online and Mobile Banking services are now back up and running again. Thank you for your patience and we’re sorry for any inconvenience this may have caused.

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first direct @firstdirect

4 weeks ago

@AAT514239395330 Hi, thank you for contacting us. I am so sorry to hear about the issues you have been having. So, we can look into this for you, please give us a call on 03456 100 100, we will be happy to help. Thank you -Nicola

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first direct @firstdirect

4 weeks ago

@j0hn80y Sorry to hear you are having issues. You will need to call 01565 656 458 The Marketing Lounge Partnership manage first direct perks. They open Monday to Friday. So, I apologise if you were wanting to visit this weekend. Please keep trying as it might be a temporary issue. -Helen

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first direct @firstdirect

a month ago

@mytssmith I'm sorry to hear that you haven't been able to get in touch. If you have any queries, you can chat with us in the App/Online Banking if already a customer or by giving us a call on 03456 100 100. We're open 24/7 and will be happy to help. -Jo

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first direct @firstdirect

a month ago

@Speculator_8 Hi. I'm very sorry to hear you've had issues when trying to call us. If you could send us a Direct Message with your full name and postcode we will look to contact you. - Paul

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first direct @firstdirect

a month ago

@drbenmaxwell If there is any other feedback you would like to share with us you can continue to do so on here, or you can call us on 03456 100 100 (+44 113 234 5678 from outside the UK) to discuss it with us further. -Christian (2/2)

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first direct @firstdirect

a month ago

@drbenmaxwell Thank you for sharing that with us. I understand your frustration and First Directory being withdrawn and that Perks has a number of overlapping offers with other companies. We are always looking to update our partners on Perks and have recently completed Spin To Win. (1/2)

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first direct @firstdirect

a month ago

@drbenmaxwell One of the things we have recently introduced was perks, this is a system which provides and offers for our customers as a way of saying thank you. We have also recently launched our new fixed rate cash ISA. (2/3)

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first direct @firstdirect

a month ago

@drbenmaxwell Hi Ben, thank you for contacting us, we appreciate it. We are always looking at ways we can keep things fresh. We are always reviewing what we do and how we do it and look at the products we have on offer and how we can keep these exciting and innovative. (1/3)

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first direct @firstdirect

a month ago

@kop32 Hi I'm sorry to hear this, I would love it if you could send us a direct message with your surname and postcode explaining what experiences you have had, so I can help you get this matter resolved. -Helen

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first direct @firstdirect

a month ago

@massiveboo Hi Mark, you're able to pay cash in over the counter at HSBC branches, but also at Post Offices and at Multi-Bank ATM deposit machines, just look for the LINK logo. - Matt