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@himaninaresh There are some limitations around transferring content between frames due to privacy considerations. The best thing to do is reach out to Aura’s Customer Support team who can confirm whether a transfer is possible in your specific circumstance - auraframes.com/help-request.
@kenmortonjr We're so sorry to hear you're having trouble getting in touch with our Customer Care team. We've reached out to the team to escalate your request. Please keep an eye out for an email from [email protected], who will be in touch with you directly. Thank you!
@macman222 Thanks for reaching out! Aura's Customer Care team are here to help and would like to investigate further. The best way to reach our team is to open a service request here: auraframes.com/help-request. Looking forward to hearing from you. Thanks!
@danielmhennings We're sorry for any confusion. Aura is designed as a Wi-Fi-enabled digital picture frame that lets you and your loved ones share and enjoy photos from anywhere. As a result, the frame must remain connected to Wi-Fi and plugged into a power source to operate and receive photos.
@jtriest Hey, if you're experiencing issues with your frame’s brightness it's worth reaching out to Aura’s Customer Care team so they can investigate further. You can submit a request here: auraframes.com/help-request Looking forward to hearing from you. Thanks!
@DrTraceyK Love this ❤️ Thank you for sharing!
@SanjayKNarula Thanks for reaching out! We just sent a DM requesting more details. Looking forward to hearing from you.
@JoeyYoey92 Sorry about that! Please try again. Thanks!
@JoeyYoey92 If you could please DM the email address your wife used to log a service request we will follow up with Customer Care. Thanks!
@bog_bussy Thanks for reaching out and sorry to hear you’ve had trouble setting up your grandma's new Aura frame. Our team is here to help! Please reach out here: auraframes.com/help-request. Looking forward to hearing from you. Thanks!
@naturalchalklit We’re so sorry to hear you’ve run into an issue with your frame. Aura’s Customer Care team is here to help and would like to investigate further. Please open a service request to get in touch: auraframes.com/help-request. Looking forward to hearing from you. Thanks!
@ozonemkr Hi, thanks for reaching out! We’re experiencing a temporary cloud service outage. We’re sorry for the interruption.
@pdcicci Thanks for reaching out and sorry to hear you’ve run into an issue receiving your discount code. The best way to reach our team is to open a service request here: auraframes.com/help-request. Please note, email replies may take 4-8 business hours.
@JakeSorensen7 Thanks for reaching out and sorry to hear you’ve run into an issue with your frame. Our team is here to help and would like to investigate further! The best way to reach our team is to open a service request here: auraframes.com/help-request. Thanks!
@LauraLEBender Aura's Aspen and Walden frames have a dual-orientation display. Simply turn the frame on it's side to transition from portrait to landscape. If you'd prefer a frame to display portrait photos entirely we suggest checking these out! Find out more here - bit.ly/3LvVbPP
Introducing text to frame, a new Aura frames feature that makes it even easier for loved ones to share photos to your frame. If they can text, they can share—no app required. Available for iOS and Android users with a US phone number in the United States. theverge.com/news/840142/au…
@LauraLEBender @yasssqweeen Aura's Aspen and Walden frame can be positioned in portrait orientation if you'd rather have a frame that's optimized to display vertical photos. More details can be found here - bit.ly/3LvVbPP
@TheTrojan320 Thanks for reaching out. We don't offer phone support however if you need help you can get in touch with Aura's Customer Care by opening a service request here: auraframes.com/help-request. The team will respond with 24 hours. Thanks!
@RogerEdge5 Thanks for reaching out and sorry to hear you’ve run into an issue with your frame. Our team is here to help! Please open a service request here: auraframes.com/help-request. Looking forward to hearing. Thanks!
Introducing the future of digital picture frames: meet Ink, Aura's all-new cordless, color e-paper frame that feels like a print, functions like a digital frame, and, perhaps most importantly, lives completely untethered by cords. techradar.com/home/smart-hom…
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