Zen Internet Help @ZenInternetHelp
Our team is on hand Mon-Fri 8am-8pm and Sat-Sun 9am-5pm. Outside these times please check our service alert page for updates: https://t.co/pks2K27Pxg zen.co.uk Rochdale, England Joined October 2017-
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@Andrewhite2812 Hello Andre, yes, they're open weekdays from 9 am - 5pm, we do apologize for the portal not working this is something I've fed back to be fixed!
@slimeuk @zeninternet Hello Simon, thank you for your post. Currently, at this time there are no plans to switch over to IPoE. If we are deciding to switch over to this in the future this update would be posted on our website. Thank you - NF
@timinbrum Hi Tim, I'm sorry to hear that you're experiencing a problem with your connection, feel free to drop us a DM if you're in need if some assistance :) - Zara
@Frondulate1 We're sorry to hear about the outage, if there is anything we can do to assist please don't hesitate to reach out bit.ly/4aQjIH6
@BazzFreeman You're more than welcome, do let us know if you require any further assistance :) - Zara
@YousOfficial Hello Yous, it would be best to discuss this with our dedicated Sales team so they can advise further on timeframes for installation/activation, bit.ly/4aQjIH6
@Ignorancetruth Hi, Sorry to hear you are having issues with outages on your service. Please can you send us a direct message so that I can look into this for you? - Amy
@_Nwakibeya1 @PatriciaAnnCl14 Hello, i am sorry that you have had to wait this long to speak to an advisor over the phone. I understand how frustrating this is. For us to assist are you able to either DM us directly or speak to us using our live chat option please? (zen.co.uk) Thank you - NF
@neiljord Hello Neil, we're sorry to hear about the wait time, while there are queue times during busy periods we do aim to get through these as quickly as possible, if you do still need assistance please feel free to send us a direct message
@louispompey Hello Louis we're sorry to hear you're having trouble reaching us, it's be ideal to send these details via direct message so we can assist you with the query, I'd also suggest not posting your case reference as this can be used to access your account.
@louispompey Hi Louis I can confirm it is an official account for Zen Internet. I'm really sorry for any inconvenience caused here but please understand this is to protect customer data and needs to be followed. Mark
@adeharding Hi Adrian, I'm sorry to hear you're experiencing a problem, to help take a closer look into this feel free to drop us a DM & one of our team will be more than happy to help. - Zara
@burnsb We're sorry to hear the service is down, please do either send us a direct message or contact our team using the following link which will include their information so we can help: bit.ly/4aQjIH6
@kodiakmoonwolf Hello Matt, thank you for your post :) to cancel this service pleas email our cancellations team on: [email protected] or give them a call on: 01706902001 they are open 9am-5pm Monday to Friday. I hope this help. - NF
@AutisticDudex Hello LJ, we're sorry to hear that, please do reach out to our IPv6 team at [email protected] - and they'll be happy to further assist you, they're open weekdays from 9-5 and will aim to respond within a couple of working days.
@_TheGMan Hello George, you can use our service alerts page here: bit.ly/3UG3QkQ - if nothing is listed here feel free to reach out to us to check.
@AndreaLBateman Hello Andrea, thank you for your lovely message. I'm glad that we was able to get your connection back up and running with the help of our suppliers :) Thank you - NF
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