YouView @YouViewSupport

From July 2023 we'll no longer providing support on Twitter, please see our pinned tweet for further information. youview.com London, England Joined July 2007

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YouView @YouViewSupport

3 years ago

@TonyGoldrick Hi Tony, I have responded to your Direct Message regarding the Freeview Advice Line.

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YouView @YouViewSupport

3 years ago

@jeaniejtg Hello - if you are having issues with your remote for your BT box we would recommend contacting BT directly as they should be able to assist you further.

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YouView @YouViewSupport

3 years ago

@a_maskell Hello - Freeview have issued a high pressure alert for this week which may result in picture break up, though this should not persist through the weekend.

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@AliRogers Hi Ali, can you try holding it for 10 seconds as soon as you power your box back on (a red light should show rather than the normal blue one)? If you still get no response then we would recommend you contact your box provider (BT in your case) for further assistance.

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YouView @YouViewSupport

3 years ago

@mymojokitty Hello, Real Crime is not available on YouView set top box devices.

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YouView @YouViewSupport

3 years ago

@chrisjenko Hi Chris, are you able to DM us with some more information about your device type?

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YouView @YouViewSupport

4 years ago

@BeddoesJill Hello - have you attempted a retune for your channels?

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YouView @YouViewSupport

4 years ago

@KevCarFixer Excellent, glad that worked. It looks like an issue with the region not being set correctly.

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YouView @YouViewSupport

4 years ago

@KevCarFixer That's great thank you. From the pictures I can see the channel logos and play icons are missing for BBC One, Two and ITV 1. Could you try retuning your TV channels?

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YouView @YouViewSupport

4 years ago

@KevCarFixer If you could find an example programme that is available in iPlayer, in the YouView Guide could you press the info button and then the colour buttons RED, GREEN, BLUE, RED, GREEN, BLUE. That should bring up some hidden metadata, if you're able to take a photo and share?

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YouView @YouViewSupport

4 years ago

@KevCarFixer Thanks. And is this the same for all BBC channels (BBC One to BBC Four)? Do you see channel logos for them in the Guide?

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YouView @YouViewSupport

4 years ago

@KevCarFixer Hi, happy new year! We're looking at this again - could we ask if you remember when the problem started?

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YouView @YouViewSupport

4 years ago

@opussinepar @AmazonHelp Thanks for reporting this. Please could you let us know your BT box model? Unfortunately we have limited support over the long weekend but we will look into it.

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YouView @YouViewSupport

4 years ago

@AmazonHelp @opussinepar Hi, thanks for raising this. Could we check when this happens, is it whilst watching content or earlier?

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YouView @YouViewSupport

4 years ago

@KevCarFixer Do you see iPlayer content when using the Search feature in the YouView app? Or in the TV Shows or Films menus?

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YouView @YouViewSupport

4 years ago

@KevCarFixer Thanks for the further info. Unfortunately I won't be able to get much more help until next week so I can only suggest browsing the iPlayer app directly for now. If those online steps didn't help do you see an option to factory reset your TV?

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YouView @YouViewSupport

4 years ago

@KevCarFixer When browsing through the Guide, are you selecting contact that has a play icon next to it? Does iPlayer work if you select it from the YouView Apps menu?