Tile Support @TilerSupport
@TheTileApp's official support handle. We're here to help or answer any questions you have 7 days a week from 8:30am to 5:30pm PT. support.thetileapp.com WorldWide Joined December 2014-
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@tombarkas I'm sorry the chat bot to wasn't able to assist you with your Tile not working correctly. We recommend following the troubleshooting provided. If that doesn't work, the bot will create or direct you to as support ticket. You can also email [email protected]. Thanks -MM
@MrTLong Sorry to hear about the trouble with downloading the app on the Samsung device. Before downloading the app, please check our help article "Tile Compatibility Devices" (bit.ly/4nWmO3q) If you still need help, click on "Chat with Us" to begin a support ticket. Thanks! -MM
@HelmetKatch Thank you for reaching out. Can you please send us a DM with your email that you used to contact us? Our Customer Care team would want to look into this further and make sure any issues are addressed. Thank you. - MG
@genesandman Thank you for reaching out to us. You can view the Privacy Policy for Life 360 and Tile here: bit.ly/4d1oJP2. For further assistance, please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@wilson4_charles I'm sorry to hear that the app is showing your Tile as not connected. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM
@annie4horses Thanks for getting in touch. The Customer Care team would like the chance to help. Please contact Customer Care via our help center support.life360.com/hc/en-us. When starting a chat, please request to speak with a live agent. Thank you! - MG
@Geldner Thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@1tonyg Sorry to hear the app wasn't able to help locate your wallet. Glad to hear it's being returned to you. Our Customer Care team will be happy to look into this. Please contact us in the app under Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you!
@keller5327 We are sorry to hear about your misplaced keys. The Customer Care team would like the chance to help in any way they can. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you. - MG
@nckplkt Thanks for getting in touch. We're sorry to hear about your misplaced wallet and would like to help in any way we can. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@OneManicNinja Sorry to hear you haven't received a response from our Customer Care team. Could you please send us a direct message with your email address and concern? I'll be happy to coordinate this with our team and see if your email has been received. Thank you! -MM
@midasgoon We're sorry to hear that your Hello Kitty Tile is broken. Could you please send us a direct message with your ticket # or email address used to contact Customer Care? I'll be happy to coordinate with our team and check on this. Thank you. -MM
@THEVictor1776 Thanks for getting in touch. The Customer Care team would like the chance to help. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@tukigamilito Thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@VenerableHomo We're sorry to hear about your lost wallet, and the Customer Care team would like the chance to connect and help in any way we can. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@shrtkbm Thanks for getting in touch. The Customer Care team would like the chance to help with this. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
@Kealnt7 We're sorry to hear about any difficulties when searching for your Tile, but we are glad to hear you found your wallet. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can. Looking forward to hearing from you. - MG
@fathead24531974 Thank you for bringing this to our attention. Please contact us via our help page: support.life360.com/hc/en-us. We would love to connect and help in any way we can! Looking forward to hearing from you. - MG
@Img_ejecta Thanks for getting in touch. The Customer Care team would like the chance to help. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG
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