ThreeUKSupport @ThreeUKSupport
Have a question? Find answers and support at https://t.co/9zVfgube75. Or catch our social media superstars here, Mon-Fri 8-430 and Sat to Sun 9-6. three.co.uk Joined August 2011-
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Due to a technical change on X, our customer care team are currently unable to respond to messages on the platform. If you need to speak to our care team, please visit three.co.uk/support/contac…
@CarlieForsyth Hi Carlie, thanks for getting in touch with us about this, so we can look at other options, please get in touch with our upgrades team here: bit.ly/3e1XHI2 -John
@Marky7z We'd hate to lose you over this, Marky. Please drop us a DM with your full postcode and we'll take a look into this coverage in your area -Jade x.com/messages/compo…
@James301212 Hey James - we understand how frustrating this must be. We'd suggest raising a complaint on the account to have the ongoing issues investigated. Ways to do so can be found here; bit.ly/2qtsarj -John
@Evolife80 Hey Gar, that's not good at all! Thanks for that info, we've taken a look at the postcode and can see there's some issues that need to be investigated. Please come chat with the agents to check this for you right here; bit.ly/2PmAIzQ -Maxine
@lestereverton80 Hi there, thanks for getting in touch, how can we help you? -John
@sabia_sultan Hey Sabia - we understand how frustrating this must be. We'd suggest raising a complaint on the account to have the ongoing issues investigated. Ways to do so can be found here; bit.ly/2qtsarj -John
@SarahMcNeilly27 This isn't what we like to hear, Sarah. We understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John x.com/messages/compo…
@elliscashmore Hey Ellis, we're keen to help you out! Could you tell us a bit more about your situation and we'll do our best to point you in the right direction. -John
@JohnMac19059272 Hey Johnny, this isn't from Three. Please block the number and don't give out any info -Maxine
@GregBurrows7 It doesn't look like it was a planned outage, Greg, but for further support we'd recommend reaching out to the Broadband Support team -Jade
@HCrofty Oh, fire over the full postcode of the affected area via DM, with the make and model of your phone. We'll look at what’s going on for you -Maxine x.com/messages/compo…
@nearsidejohn This isn't what we like to hear, we understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John x.com/messages/compo…
@mikeinpride This isn't what we like to hear, Mike. We understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John x.com/messages/compo…
@PlaneGroovy Hey Chris, that's not ideal. Can you let us know the full postcode via DM please? We'll check that area -Maxine
@JustinBarker77 Hi Justin - Thanks for reaching out. If you enter 'Live advisor' here 4 times and then select the option to speak to the Three team, an agent will access your account & clarify what you need for roaming: bit.ly/2PmAIzQ. We hope you're looking forward to the trip -Michael
@onashi23 Thanks for confirming that for us, Shona. Please drop us a DM with your full postcode and we'll take a look at the coverage in your local area -Jade x.com/messages/compo…
@cwoodhead74 Please restart your device after this time and you should start to notice an improvement over the following 24 hours. Any further issues, please do come have a chat with the team here: bit.ly/3q3xZ0c and we'll be more than happy to help (2/2) -Jade
@cwoodhead74 Hey there. We've taken a look and can see that our engineers are out working on your local mast, which would explain the disruption to your service. Sorry about this! Good news though, they plan to have this completed by around 1pm today. (1/2) -Jade
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