PokerStars Support @StarsSupport
Daily support in EN for @PokerStars players 18+ 🔞 Visit https://t.co/u7kkQqwgPV or DM us your issue & provide your Stars ID. Play responsibly: ℹ️ https://t.co/ZqBvLL2ZQN psta.rs/HELP Global Joined August 2011-
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As you might have heard, Betfair will soon become the new home of PokerStars in the UK. Same great games, tournaments, series and player pool – your experience will remain unchanged. Head to the FAQs for more details about the move 👉 psta.rs/PSUKBetfair
We have many different Sit & Go, Spin & Go, and tournament formats, and the majority of players enjoy a range of these games. Having too many games on offer leads to longer waiting times and a worse player experience so consolidating in this way protects the overall player experience and liquidity.
@KevinODonnell15 Hi Kevin, we're sorry that you feel disappointed. Please note that we will be more than happy to assist you through one of the channels mentioned in the email, or you can follow us and DM us here as well. Thank you! ^LP
@BloodTaJLeR Hey Andrei, thanks for your contacting us. We've sent you a private DM, kindly check your inbox for your more information. Thanks in advance! ^AE
@luisvieir6969 Hi Luis, thank you for your message. Sure, we have sent you a DM, please check your inbox. Thanks for your cooperation and regards! ^LP
As you might have heard, Betfair will soon become the new home of PokerStars in the UK. Same great games, tournaments, series and player pool – your experience will remain unchanged. Head to the FAQ for more details about the move 👉 psta.rs/PSUKBetfair
@LynchsLaw Hello Sean, thank you for your message. We are sorry to hear it, we have sent you a message, please check your DM! Regards ^AE
@10najkrajsi Hi there, thank you for reaching out. Rest assured that we're doing our best to assist you with your request as fast as possible. We highly appreciate your patience! Cheers ^LP
Hi, thank you for your reply. We apologize for the inconvenience this has caused you. Multi-tabling is allowed on our platform, but it strongly depends on the license of the player. We would like to provide you with additional information regarding this topic, but we are unable to send you a DM since you do not follow us. If you wish to continue the topic please send us a DM and we will be happy to help. We remain available if you need anything else. We hope you have a nice day. ^AP
Hi Billy. Thank you for your message. What will happen to my Tournament Money and Tournament Tickets? Existing Betfair account: we'll convert all your T-Money and unused tournament tickets into cash that you can withdraw. PokerStars account transferred to Betfair: we'll carry over your Tournament Money and Tournament tickets, so you can use them on PokerStars on Betfair. All you need to do is logging in for the first time and accept the Betfair Terms and Conditions. We remain available if you need anything else. We hope you have a nice day. ^AP
To all our UK players, we’re on the move... PokerStars is heading to a new home on Betfair, and we’re taking poker with us. Same great games, tournaments, series – your experience will remain unchanged. The only difference will be how you get there. Details & FAQs: psta.rs/PSUKBetfair
@B3NBBB Hi Ben, thanks for reaching out! We've sent you a DM with more information, please check your inbox to follow up. Thank you and have a great day ^AT
@TheKarlieOliver Hi Karlie, thank you for your message. We are sorry to hear it, we have sent you a message, please check your DM! Regards ^AE
⚠️There is a planned server restart on Wednesday, 9th September⚠️ The downtime will start at 04:00 CET / 22:00 ET and last for at least six and a half hours, during which time all games on PokerStars will be unavailable.
@Brrrrr358884 Hi there, since you are not following StarsSupport, we are unfortunately not able to send you DM. Please follow us and DM once more for further assistance. Thanks! ^SL
@_PsychoAlienCat Hi there, we’re really sorry to hear about this experience. We’ve just sent you a DM so we can take a closer look at the issue and assist you further. Please check your messages whenever you can. Thank you. Best, ^AR
⚠️There is a planned server restart on Wednesday, 5th August⚠️ The downtime will start at 04:00 CET / 22:00 ET and last for at least seven hours, during which time all games on PokerStars will be unavailable.
Hi Jah, thank you for your message. We are sorry to hear that you had such a frustrating experience. We understand that losing a hand can be very difficult to accept. We want to clarify that PokerStars does not favor specific players or alter the cards based on an account's winnings or losses. In poker, even a hand with a significant advantage can lose, and such results are part of the game's inherent variance. We remain available if you need anything else. We hope you have a nice day. ^AP
@aredex63 Hi there, thanks for reaching out! Since you're not currently following Stars Support, we're unable to send you a direct message. Please follow us and send a DM again so we can assist you further. Thank you for your cooperation — we look forward to helping you!^AR
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