Simba Sleep @SimbaSleep
The world’s most five-star reviewed mattress brand 🌍Click to see our website below👇 linktr.ee/SimbaSleep United Kingdom Joined August 2015-
Tweets11K
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@Mrsbarrattsingh I'm very sorry about that, we're available from 8am and do our best to get through any requests as quickly as possible, as well as follow up on queries sent to other teams. If you're still waiting on an update, please DM your order information, I can take a look into this for you
@JulieEphgrave Hi Julie, I'm so sorry to hear this. Please send us a DM with your order info or email us on [email protected] and we'd be happy to take a look into this for you.
@crisandrews81 We sincerely apologise. Our team is looking into this for you.
@crisandrews81 Hi Chris, I am ever so sorry to hear this has been your experience. Please reach out to us at [email protected] so we can look into this for you.
@_vari I am ever so sorry to hear this. Kindly reach out to our customer services so we can look into this for you.
@SeanHarrison71 I am ever so sorry to hear this. If you can confirm your ticket number and I can chase this for you.
@leighsmiffy Hi Leigh, we have responded to your DM.
@Afamzalal786 We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.
Happy New Year from Simba! 🎉 Wishing you restful nights and bright mornings in 2025. 🌟 #SimbaSleep #AVerySimbaSleep
@ThomasH01767687 We are so sorry to hear this. Please contact Very directly to request a return.
@Afamzalal786 @No2ofTheBLB We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
We've just hit 50,000 Trustpilot Reviews! 🎉 We’re beyond proud to have reached this milestone and we thank you for rating us 'Excellent' in your journey to better sleep. 🌟💤 #SimbaSleep
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
Say goodbye to indecision with our FREE Simba Swatch Service! 🌟 Order up to 4 swatches from our 6 premium fabrics and find the perfect match for your dream bed. Start your journey to better sleep today! 😴✨ #SimbaSleep
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
Sweet Dreams are made of these! 🧁✨ Our Hybrid Mattress and Pillow have been transformed into scrumptious cupcakes this #worldbakingday 🤤 📸 @amyscupcakesx
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
Find your perfect mattress. Same ingenious tech, same award-winning comfort. In three new, easy-to-shop ranges. Now 25% off* in our May Day Sale🎉 *See simbasleep.com for terms #SimbaSleep #AVerySimbaSleep #MayDaySale
@ThomasH01767687 I am sorry to hear this. Please note as you bought through Very you will need to contact them directly in regards to the return.
@Afamzalal786 We’re sorry for any concern caused. After the item was returned and inspected, there was no evidence of bed bugs. A refund has been issued and the customer has been informed of the result. No further action will be taken.
@Afamzalal786 We take reports like this seriously. The mattress was returned and inspected, and the assessment found no evidence of bed bugs. We have refunded the customer and shared the outcome with them. There’s no further action to take on this case.
@dmnathan I am truly sorry to hear this. Please confirm your ticket number so I can personally chase this for you.
@Ally70916219792 @GeordieHunter @BCorpUK @JohnLewisRetail Sorry to hear this. Just a reminder that posting about issues publicly can attract scammers. Please stay vigilant and only speak directly with John Lewis about your order. 💙
We’re proud to announce that #SimbaSleep is @bcorpuk certified. Our mission has always been to solve the world’s sleep crisis via tech innovation. But it’s not the only problem we face. This is why we’re committed to a strategy that balances people, planet & profit – now & always
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