SWR Help @SW_Help
Our team provides 24/7 travel updates from across the SWR network. Questions? Simply send us a DM. Start your journey: https://t.co/4d2GLoYQ6R southwesternrailway.com Joined September 2011-
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@Jefc484502Jefc Hello, yes, you are able to do this. ^GG
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@midseasonsaving Hello, I would recommend making another claim, if you haven't received a confirmation email. ^GG
⚠️Due to the police dealing with an incident near the railway between Woking and Brookwood all lines are blocked. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption
@southdown727 I can see some trains were delayed into London Waterloo due to a concern for welfare between Clapham Junction and London Waterloo ^MC
Trains are now running to our autumn timetable, with minor changes to train times compared to our May 2026 timetable. 🗓️ Please check before you travel For more information visit 👇 southwesternrailway.com/leaves.
@southdown727 Hi Martin, if you were delayed for 15 minutes or more you will be eligible for delay repay here southwesternrailway.com/contact-and-he…; apologies ^MC
@southdown727 Hello, I am sorry about this, this service had been delayed by a problem currently under investigation. ^GG
@southdown727 Hi Martin, I am sorry to hear this, may I ask what train you travelled on from Surbiton to Clapham Junction? ^MC
@midseasonsaving Thank you, have you checked your spam folder? ^MC
SWR Help retweeted
🛠️🚧Berrylands Station Upgrade: Buses replace trains to / from Berrylands from Monday 11 May to the end of September 📢@SW_Help #DisruptionVideos ℹ️More information available here: nationalrail.co.uk/engineering-wo…
Service cancelled on the day of travel? Your ticket might be valid on another operator's service 🎟️ For more details, including which operators you can travel with, visit our website: southwesternrailway.com/contact-and-he…
@dugtriosnorlax Hi, this service will call at Worcester Park and will run fast from Raynes Park to Waterloo ^MC
✅ Trains are now running normally following overrunning engineering works between London Waterloo and Clapham Junction and there should be no further delays to your journey. If you were delayed by 15 minutes or more, you may be entitled to claim compensation 👇 southwesternrailway.com/contact-and-he…
@Rhyszsj Hi Rhys, I can see that the bus is in our journey planners. Unfortunately, I am unable to see how far in advance the bus was put in them. Once again, I am very sorry for this. ^JS
⏱️ At this time, we estimate that disruption to our services will end at 08:00. All lines have now reopened but services are experiencing delays and your journey is likely to take longer. We will let you know if this changes or when we have more information.
⚠️ Earlier overrunning engineering work is affecting the railway between London Waterloo and Clapham Junction. Trains may be cancelled, delayed or revised because of this problem. More information: southwesternrailway.com/disruption
@xemczii Hi, lines have reopened but there is some residual delays as some trains could not leave the depot on time. Once again, I apologise for any inconvenience this has caused.
@blu3ice83 @swtrains_watch Hi, the 05:26 service will be back in place from Friday morning (25/09). ^JS
@xemczii Hi Mia, I can see a few trains have been delayed in the Waterloo area this morning, this has been caused by overrunning engineering works. I am very sorry for the delays. ^JS
@blu3ice83 @swtrains_watch Hi, I am very sorry for this. This has been caused by overnight engineering works. Rest assured this will not be a regular occurrence. ^JS
@seaohtwo Hi, if you buy it at the station it will definitely say London Terminals. I see our app does not specifically say it so I would recommend purchasing at the station. ^JS
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