Plusnet @Plusnet

Straightforward broadband at straightforward prices. That's a Plus. We're here to help from 8am-8pm every day. https://t.co/TsvA2k8S3U plus.net Sheffield Joined October 2012

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Plusnet @Plusnet

2 days ago

Hi Keira. We always want a simple process with the right support and apologise if this has not been the case. I totally understand you have already called however please reach out to our team again and we can raise this further as part of the complaints process if needed to ensure this is sorted correctly.

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Plusnet @Plusnet

3 days ago

Afternoon, Liam. We can understand why this would raise questions, especially if a few weeks have gone by and you haven't had any further communication about this cheque. Please give us a call on 0330 1239 123 so we can look into this further and ensure you're given the best support moving forward.

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Plusnet @Plusnet

3 days ago

@cmh30 Morning Carrie. We're concerned to hear you've been having ongoing issues with your service. This is absolutely not the experience we'd expect, and we don't want you to be left in this position. When you last spoke with us about this, what was the outcome of that conversation?

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Plusnet @Plusnet

3 days ago

Hi Robert. Getting the best speeds possible and at the right price is always crucial. We understand the need for stable, reliable connections at all times. You can test your speed here plus.net/help/broadband… and if it does not reach the guaranteed speeds you should be getting, you can also report your problems there too. This will enable our team to investigate what is happening and look for the next steps to get a fix if needed.

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Plusnet @Plusnet

5 days ago

Hi Margaret, thanks for reaching out. We don't have a messaging or live chat service, which is why we're advising you to contact us over the phone. We're unable to provide further support over DM, as we don't have account access. If you're able to, please reach out to us before we close for the evening, our guides will do as much as they can to help from there. For other ways to contact us, please visit our website: plus.net/contact-us

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Plusnet @Plusnet

3 weeks ago

@Shawks22 Please could you also include a contact email address in the DM, or kindly follow the page to allow a reply via direct message.

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Plusnet @Plusnet

6 days ago

Thanks for letting us know more about what's happened. As the account seems to still be open from what you've mentioned, I'd really recommend giving our customer service team a call so that we can take a look into this for you. As we don't have account or system access via social media, I'm afraid this isn't something we can look into directly over X. You can give the team a call on 0330 1239 123.

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Plusnet @Plusnet

6 days ago

@neilbennett0707 Hi Neil. We always want this to be up and running. If you give our team a call on 0330 123 9123, they'll be able to have a look at what is going on from there.

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Plusnet @Plusnet

6 days ago

Good morning, Rick. I'm really sorry that there's been issues with your broadband service - I completely appreciate that you need the service to be sorted as quickly as possible. To check if this date is correct, I think it would be worth giving our tech team a call, so we can check this out for you. You can give us a ring on 0330 1239 123.

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Plusnet @Plusnet

6 days ago

@Scullz1013 It can certainly be a shock to receive an unexpected bill, especially if your account has been closed. Are you able to download your bill to see if this is showing as a 'Final Bill' due to the closure of your account?

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Plusnet @Plusnet

7 days ago

@JNDPOfficial Hi. We would really love to get this checked out. It is odd it is not connecting. I would recommend reaching out to our technical team here 0330 1239 123 and we can find the next steps.

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Plusnet @Plusnet

a week ago

Hello. I'm sorry you've had trouble getting through to us. Our teams have been busier than usual, but please be assured they'll answer your call as soon as possible. You can reach our team until 8pm on 0330 1239 123 from any phone, and they'll be happy to help. For more ways to contact us, please visit: plus.net/contact-us/

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Plusnet @Plusnet

a week ago

@SteveBremner Hi Steve, this isn't something we can check through here but it'd be best to reach out to our customer care team so they can check what the email is for. You can find all the ways of getting in touch here 👇 plus.net/contact-us/

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Plusnet @Plusnet

a week ago

@_wharriet HI Harriet. We certainly do not want this to be the case, and we do want the line to be up and running ASAP. If you do call the team on 0330 123 9123, you can esclate it from there.

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Plusnet @Plusnet

2 weeks ago

@BenMyatt74 With you using your own equipment, it would be better to give us a call on 0330 1239 123. The tech team will be able to run through things with you, and ensure you don't have any issues.

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Plusnet @Plusnet

2 weeks ago

@Rossifer If you want to upgrade to fibre broadband you'll have to enter into a new contract (and agree a new minimum term). You'll need a different router which we'll normally provide for free. The full terms on this as here :) > plus.net/help/legal/pro…

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Plusnet @Plusnet

2 weeks ago

@CEPadgham Hi, Charlotte. You can find all our contact details using the link below.👇 Click " Contact us" for all available options. plus.net/help/legal/acc…

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Plusnet @Plusnet

2 weeks ago

@antonysimpson We would really love you to stay and get the right support. It must be very difficult for you during this time and we want to make everything as easy as possible. Can you please let me know a little more on what has happened?