Mike Smart @MikeS_NH

Digital Transformation Technologies and Cyber Resiliency Research Analyst and Operations Officer at NelsonHall reimagine.nelson-hall.com/analysts/1094 United Kingdom Joined November 2012

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Mike Smart @MikeS_NH

4 months ago

Autonomous & #agenticAI-based supply chains will go beyond POC to become more mainstream...

'...shift toward real-time sensing, simulation, predictive insights, and autonomous response capabilities is transforming supply chains into a competitive advantage.' – #NelsonHall blog post: reimagine.nelson-hall.com/articles/1335 #SupplyChain #Operations #AgenticAI #AI #ML @vaibhav_NH

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Mike Smart @MikeS_NH

4 months ago

2026 will see a greater focus on developing #agenticAI suites and agentic workflow orchestration use cases, including local LLMs/SLMs, to address client and industry-specific requirements...

NelsonHall @NHInsight

4 months ago

'Vendors will continue to expand AI-powered Copilots to provide end-users with intelligent suggestions, automate routine tasks, and deliver real-time insights to improve workflow efficiency.' reimagine.nelson-hall.com/articles/1339 #DigitalWorkplace #ITservices #GenAI

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Mike Smart @MikeS_NH

4 months ago

For more on these topics, please download our latest #ITServices Insights newsletter here: repo.nelson-hall.com/uploads/177726…

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Mike Smart @MikeS_NH

4 months ago

Also in this edition, we provide coverage of recent market happenings and look ahead to major new research in the areas of #AI-Enabled ADM and Advanced #DigitalWorkplace Services...

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Mike Smart @MikeS_NH

4 months ago

Recent and soon-to-be published research focuses on AI-Enabled Cloud Infrastructure Management Services, SAP Ecosystem Services, and Salesforce Services, and our latest blogs report back from nasscom 2026 and take a look at NTT DATA’s approach to human-centric #AI...

NelsonHall @NHInsight

4 months ago

We've just published the latest edition of our #ITServices #LinkedIn #Newsletter! Subscribe now for insights on industry trends from our expert analyst team, and get a round up of all the latest news, views and research reports: linkedin.com/build-relation…

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Mike Smart @MikeS_NH

4 months ago

.@Concentrix also provides back-office #BPS such as F&A, fraud detection, and insurance claims processing, alongside more varied digital transformation services leveraging #RPA and #AI...

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Mike Smart @MikeS_NH

4 months ago

.@Concentrix is an integrated business services provider with large-scale service capability in #CXservices including #CX strategy consulting, experience design, and CX managed services including running agentic operations on behalf of enterprise clients...

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Mike Smart @MikeS_NH

4 months ago

My new @NHInsight vendor profile – '@Concentrix - Achieving #OperationTransformation Leveraging #AgenticAI' – is now available to program subscribers: sowo.kr/bxa2aDam #AI #opstransformation #digitaltransformation #CXservices #CX

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Mike Smart @MikeS_NH

4 months ago

'With the surge in #agenticAI and renewed pressure on enterprise productivity, the roles of the #GCC and the partners who help build and operate them are being redefined.'

NelsonHall @NHInsight

5 months ago

.@Vaibhav_NH has published a new @NHInsight blog post – "@Infosys GCC Conclave: What 'AI-First, Future-Ready' Means" reimagine.nelson-hall.com/articles/infos… #GCC #AI #AgenticAI @InfosysBPM

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Mike Smart @MikeS_NH

4 months ago

'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.'

NelsonHall @NHInsight

5 months ago

'Firms that deliver disciplined execution of technology transformation will rapidly grow their businesses as the industry aggressively consolidates.' – #NelsonHall blog post by @AndyE_NH: reimagine.nelson-hall.com/articles/1338 #WealthManagement #AssetManagement #Banking #OpenBanking #AI #ESG

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NelsonHall @NHInsight

5 months ago

We've just published the May edition of our #ITServices newsletter on #LinkedIn. Click the link to subscribe: linkedin.com/build-relation…

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Mike Smart @MikeS_NH

5 months ago

'The top vendor selection criteria are #CXtransformation and innovation aligned with travel, transportation, and hospitality needs for #AI + human delivery, agility, and specialization.'

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Mike Smart @MikeS_NH

5 months ago

'Improved customer satisfaction is the top client priority and has the highest vendor effectiveness.'

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Mike Smart @MikeS_NH

5 months ago

'The next goal post for the industry is delivering #AI-based value, likely with the support of #agenticAI strategic advisors.'

Mike Smart @MikeS_NH

5 months ago

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality: sowo.kr/hTBAVPwW #CXtransformation #CX #AI

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Mike Smart @MikeS_NH

5 months ago

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality: sowo.kr/hTBAVPwW #CXtransformation #CX #AI

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Mike Smart @MikeS_NH

6 months ago

We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more... linkedin.com/pulse/operatio…

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Mike Smart @MikeS_NH

6 months ago

Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services automation...

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Mike Smart @MikeS_NH

6 months ago

With #AI solving challenges through automation and data intelligence, service vendors are focusing on leveraging agents and #GenAI for service delivery...