Generac @Generac
This account is dedicated to providing customer support and assistance to Generac owners. generac.com Waukesha, WI Joined November 2009-
Tweets4K
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Followers9K
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Following90
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Likes2K
@Big_Wilber Great news! If you should have any other questions about your generator, feel free to reach out. We're here to help.
@erjohnson217240 Thank you for bringing this to our attention. Please send us a direct message with your generator's serial number so we can assist.
@SpartanLineage Thinking ahead is never a bad idea! Financing options are available, and a local dealer can help you explore what's offered in your area, along with estimated costs and monthly payment options. Learn more here: generacpwr.co/financing
@maryjanestarr Hi Mary Jane, we're sorry to hear you're dealing with this. Please feel free to send us a direct message. We're here to help.
@jbrunerwa Hi James, we’re sorry to hear you’ve had this experience. Please contact our Customer Support team at 888-436-3722. They’re available 24/7 and can assist with next steps.
@EdTunneyNash Hi Ed, we're sorry to hear that you've encountered issues. Please feel free to send us a direct message. We're here to help.
@dan_friesen Hi Dan, we’re sorry to hear you’ve been having difficulty getting support with your warranty issue. Please send us a direct message with your contact information and any relevant details so our team can look into this and help.
@golfhack89 Thanks for reaching out! Since you’re experiencing a fuel leak, we recommend contacting an independent authorized service dealer to inspect the generator: generac.com/home-standby-g… For general questions or additional support our Customer Support team is available at 888-436-3722.
@SFCSunshine We’re sorry to hear about your experience. We’d like to take a closer look and see how we can help. Please send us a DM with your contact and generator details, or reach our Customer Support team at 888-436-3722.
@TimTN1961 Hi Tim, we're sorry to hear about your experience. Please feel free to send us a direct message. We're here to help.
@sarahsda We're sorry to hear your generator experienced issues starting when you needed it most. You can locate authorized Generac dealers here: generacpwr.co/dealer-locator. If you'd like additional assistance, please send us a DM.
@GerardWestover @ecobee Thanks for reaching out, Gerard. I'm so sorry to hear about this, and this certainly isn't the experience we want you to have. Please give us a call at 1-877-932-6233. We'll investigate why your schedule and comfort settings aren't displaying correctly after the app update.
@dctalley Hi David, we're sorry to hear you're dealing with this. Please give us a call at 888-436-3722 or send us a direct message. We're here to help.
@78Oil73027 We're sorry to hear your generator didn't turn on during a recent outage. Our Product Assistant provides instant answers and guided flows to help you address the root cause of the issue. Check it out here: support.generac.com/s/article/Prod…
@TimTN1961 We want to help ensure you continue to have access to qualified support for your generator. You can find another authorized dealer near your zip code here: generacpwr.co/dealer-locator We appreciate you bringing this concern to our attention.
@BarryBales Hi Barry, we appreciate the feedback and we're sorry to hear you're dealing with this. Feel free to give us a call at 888-436-3722. We're here to help!
@kai64110 @WaterlooEnergy We're very sorry to hear about your experience! We sincerely apologize for the long wait times—our agents have been assisting a high volume of customers. You can also use our Virtual Assistant for support by visiting: solarstorage.generac.com/s/
@djfrankiebee Our Product Assistant delivers instant answers and guided flows to help you address the root cause of the issue you're experiencing. Check it out here: support.generac.com/s/article/Prod… If you require immediate assistance, our customer support team can be reached at 1-888-436-3722
@JoeT5252 We're sorry to hear about the issues you're having logging into your Mobile Link account. Our Product Assistant is available 24/7 to provide troubleshooting guidance and instant answers to common questions: support.generac.com/s/article/Prod…
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