The Official F1® Help Channel @F1Help
Question? Problems? We are here to help! support.f1.tv Joined July 2009-
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Hey there. Sorry to hear this. Please try clearing cache and data from your app/browser, and also try logging out and then back into your account. If this does not work, please try uninstalling and re-installing the app. If none of this works, please contact our customer support team via this email address: [email protected] as they will be able to help you with any issues, and can answer any questions too. Thank you very much - OB
⚠️ We are aware of some fans experiencing intermittent issues with F1TV Our engineers are working hard to resolve the issue and will have further updates shortly.
@RomanJan08 Hey Jan, hope you are well. We are currently looking into this. Thanks very much - OB
Hey there. If you have any questions about the terms and conditions, please contact our customer support team via this email: [email protected] as they will be able to help you with this. If you have selected to download the latest update and it is still not working, please also contact our customer support team. Thank you very much - OB
Hey there. Sorry to hear this. Please try clearing cache and data from the app, and also try logging out and then back into your account. If this doesn't work, please try uninstalling and re-installing the app. Finally, if that doesn't work, please contact our customer support team via this email address: [email protected] as they will be able to help you. Thanks very much - OB
Hey there. Sorry to hear this. Please try clearing cache and data from your browser or app, and also try signing out and then back into your account too. If this doesn't work, please try uninstalling and re-installing the app. Finally, if none of this has worked, please contact our customer support team via this email address: [email protected] as they will be able to help you with this. Thanks very much - OB
It's Qualifying day here in Azerbaijan! Tune into all the action LIVE today on #F1 TV📺👇 f1tv.formula1.com/page/12326/for…
Hey there. Sorry to hear this. Please try clearing cache and data, and also try logging out and then back in to your F1 TV account too. If this doesn't work, please try uninstalling and re-installing the app (if you are using the app). Please also try toggling multiview On/Off in the settings as well. Finally, if none of this has worked, please contact our customer support team via this email address: [email protected] as they will be able to help you. Thank you very much - OB
@carlosfriasm Hey there. Sorry to hear this. Are you able to see a full race replay in your app now? If not, please let us know your subscription and your country/region, so that we can investigate this. Thanks very much - OB
@Cheetah_3 Hey there. Sorry to hear this. Please contact our customer support team via this email address: [email protected] as they will be able to help you with this. Thank you very much - OB
Hey there. If you tap the three white lines in the top-left corner of the F1 TV app you will see the option to ‘restore purchase’ for your subscription. If this doesn’t work, please contact our support team via this email address: [email protected] for further assistance. Thank you very much - OB
🤩It's race day here in Madrid! Follow all the action today, including support series feature races, LIVE on #F1 TV📺👇 f1tv.formula1.com/page/12324/for…
It's Thursday in Baku!🤩 Tune in for all-important practice sessions around the streets of Azerbaijan, and support series qualifying!👇LIVE on #F1 TV📺 f1tv.formula1.com/page/12326/for…
🚨 F1 TV SUPPORT CENTRE 🚨 If you've got an issue or question, click the link below or get in touch👇 f1.com/F1Help_Support… Opening X hours (track time)⏰ Friday 10:00-17:30 Saturday 08:00-18:00 Sunday 10:30-18:00
@Duffeling1 Hey there. Thank you very much for your feedback, and sorry to hear this. We will ensure that your feedback is passed forward to our technical team so that we can look into this. Thank you very much - OB
@krekelstein3 Hey there. Sorry to hear this. We will look into this now. Thank you for letting us know about this, apologies for the inconvenience. Thanks - OB
@CL16_inside Hey there. We are currently looking into this now. Apologies for this inconvenience, we are actively working on this now. Thank you - OB
@RussiaXDanielle Hey there. Currently, we cannot provide a timeline on exactly when this situation will be updated, but please check our website and socials from time to time, as we will give an update on this on those platforms. Thank you very much for your patience - OB
@fadi_1991 Hey there. Sorry to hear this. Please contact our customer support team about this, their email address is: [email protected] and they will be able to help you, and can look into your account as well. Thank you very much - OB
@RomanJan08 Hey Jan. Sorry to hear this, but thank you for letting us know. We will look into this now! Thanks very much - OB
Hey there. If you are experiencing any issues, please try clearing cache and data, signing out and then back in to your account, and also try uninstalling and re-installing the app. If this doesn't work, please contact our customer support team via this email address: [email protected] as they will be able to help you. Thank you very much - OB
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