Chelo @CheloSelo

Its never always the employees faults. It's the sales pressure and the metrics companies put on employees. But sometimes it's also an employees fault for not wanting to do their job correctly.

@XfinitySupport Once I am with my uncle I will give you the information, I do not want anyone talking to us if they are not part of an executive resolutions team.

@XfinitySupport @ComcastCares I have 2 open FCC complaints for my 65yo uncle — unresolved wireless service, an unauthorized landline, $146/mo billing. 2.5hrs, 4 reps, zero help yesterday. He has strokes/seizures this needs real attention, not another transfer. #Xfinity #Comcast

@synchrony @FTC @NewYorkStateAG refund the $844. Refund every payment she's made since. Fix her account. This has gone on long enough

My 77yo disabled mother was charged $844 by @synchrony CareCredit for eyeglasses she NEVER received. Denied her dispute TWICE. @CFPB @FTC @NewYorkStateAG disabled seniors on fixed incomes deserve better. #CareCredit #Synchrony #ElderAbuse #ElderFinancialAbuse #ConsumerProtection

@synchrony @FTC @NewYorkStateAG Both times, Synchrony denied her dispute citing only a signed document, never once addressing whether the merchandise was ever delivered. That's despite THEIR OWN CareCredit Standard Operating Guide stating non-delivered goods get refunded.

@synchrony @FTC @NewYorkStateAG She never returned. Never got the glasses. She's signed TWO sworn declarations stating she's never possessed them. She disputed the CareCredit charge with Synchrony TWICE.

@synchrony @FTC @NewYorkStateAG On 10/15/24, her eye exam was left incomplete. No dilation, no final prescription. That same night, before any valid prescription existed, she was charged $844 for glasses. She asked to switch to a cheaper frame and was refused.

@malloyrocksX See his nude.

@allenanalysis So now Trump will say "I was just about to send them all home, congress was taking long so I had to do it myself. Congress is just doing nothing at all " Watch

@AFlorence10462 A brick

Never forget, life is life and everyone has one.

Maintain silence only to preserve your sanity. #quotes @motivational

@NewYorkStateAG @tmobilenews @MikeSievert @TMobileIR @ElliottAdvocacy #FCC #ConsumerRights, #StandUptoBigTech #TMobile, #UnauthorizedCharges, #ElderAbuse, #Fraud

Chelo @CheloSelo

2 weeks ago

@TMobile @TMobileHelp My 77yo mother is an elder fraud victim. You added unauthorized lines, duplicate watch orders, and an EIP in her name without consent. Pulled her credit without authorization. FCC and NY AG complaints filed today. Fix this now.

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@TMobile @TMobileHelp My 77yo mother is an elder fraud victim. You added unauthorized lines, duplicate watch orders, and an EIP in her name without consent. Pulled her credit without authorization. FCC and NY AG complaints filed today. Fix this now.

@jahmiel_Oscar Thank you! They are attempting to help me through DMs. They just full of it not trying to be liable. But thank you for this advice!!

@TMobileHelp Thanks, SusanaD. I will DM you now. But for the record, I am not looking for an apology. I am looking for how you will make this right because ive been trying to resolve this for weeks. I expect a resolution, not a runaround.

@TMobile @TMobileHelp My 77-year-old mother was a victim of elder fraud at your store. She went in for a phone repair, and your rep tricked her into upgrading, added a second line to her account, and trapped me in a contract with ZERO accountability. I have documented everything

@lees_opinion001 @nookya1 @CFC_lova People aren't smart. They won't understand what you just said lol